Privacy Policy

We may collect information you provide directly, such as your name, contact details, delivery address, and correspondence with our concierge team. We also collect order-related details necessary to fulfil purchases and provide aftercare.

When you browse our site, certain technical data may be collected automatically, including device identifiers, browser type, and pages viewed. This helps us maintain performance, security, and a refined experience.

We use personal information to process orders, arrange insured delivery, provide client care, respond to enquiries, and maintain accurate records. Where permitted, we may also send updates regarding new arrivals and private viewings, and you may opt out at any time.

Payment processing on our site is handled through Stripe. When you make a purchase, your payment card details are transmitted securely to Stripe and are not stored by Mokhlis Gems & Jewellery. We may receive limited payment metadata (such as payment status and a reference identifier) required to confirm and reconcile your order.

Stripe operates under industry-recognized security standards designed to protect payment information. For more details on Stripe’s practices, please consult Stripe’s published documentation and policies.

We share information only as necessary to provide our services, including with payment processors, secure couriers, and service providers supporting website operations. We do not sell your personal information.

We may disclose information where required by law, to protect against fraud or misuse, or to enforce our terms and agreements.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or compliance requirements. We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of certain personal information. You may also withdraw consent for marketing communications at any time.

Cookies help us provide essential site functionality, protect sessions, and understand how the site is used. Some cookies are strictly necessary for core features; others may support analytics or performance improvements.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect functionality and your experience.