• As it is customized jewelry that we are crafting for you, so in order to process the order, We Need 50% Advance amount as per the quotation we share for your customise jewellery.

• There are several factors that affect the final amount you pay for your gold jewelry. Jewelers include gold rate price, metal purity, making charges, taxes, etc. However, at Mokhlis, we calculate gold jewelry prices depending on two factors, i.e, the cost of the metal used, metal purity, and the jewelry making charges. Add Cost of customized jewelry

• The making charges can be categorized on the basis of Design & Metal, Simple Silver Ring will stsrt from 125/-Aed and as much the Design will get Fancy the price will go higher , Simple Basic Gold Ring Making charges Will start from 225/-Aed & the price will go higher as per the Design. However, the rate would vary for any customized design. Additional CAD charges and making charges can also affect the price of the gold jewelry.

• The price of gold keeps on varying and hence to maintain accuracy we follow a norm. You will be charged according to the day we receive the advance payment. Whatever the gold price may be on that particular day we will calculate it accordingly. For example, you have placed a gold jewelry order on 12-02-2021 when the price of Gold was AED 180 per gram but you made the advance payment two days later, that is, on 14-02-2021, and on that day the price of gold must have fluctuated to AED 195 per Gram so we will charge on the basis of AED 195 per Gram

• Yes, we do design jewelry using your old gold. But there is a different procedure that you need to follow. Firstly, you need to send us the old jewelry along with the old purchase invoice to the address provided. Once we receive your order, the metal test will be conducted through which we get an accurate idea of the percentage of purity test and weight. Based on the calculations, we will use your old gold. Once the order is completed, we will calculate the weight of gold and whatever weight that is taken out of it, accordingly, the charges would be calculated and provided.Before Melting or using your gold We Will send your gold to Gold Testing Laboratory the charges for testing will be charged Separately.

• Customers can place a return request within Return with in 3 Days of its delivery against a store credit or a refund worth 75% of the invoice value. The item(s) must be in their original and unused condition with the Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc. at the time of returning the product. Please Note That Customised Orders Silver , Gold , Platinum are 100% non Refundable.

• All our gold jewelry comes up with a BIS hallmarking which clearly states 

• A carat is a unit of weight. It is used to measure the weight of a gemstone (For example, Blue Sapphire, Ruby, Emerald, etc) while a karat is a measurement indicating the proportion of gold in an alloy out of 24 parts. For example, 18K gold is 18/24 parts gold. However, the use of carat (in place of karat) to indicate the fineness of gold is also considered acceptable. 

For Gold Jewellery

How do I clean or care for my gold jewelry?

Cleaning gold jewelry at home is the simplest and most suitable way to keep your gold jewelry lustrous and new. Follow the steps mentioned below and retain the original shine of your gold jewelry:

1. Mix a spoon of dish detergent in lukewarm water.

2. Gently add a few drops of ammonia to it.

3. Use a soft toothbrush and gently brush off all the dirt from your gold jewelry

4. Once the dirt is removed, you can now place the gold jewelry in clean lukewarm water to rinse.

5. Dry your gold jewelry with a clean towel and regain the luster that went missing.

I want to see your jewelry in person first and then decide. How can I do that?

Prior appointment is required for loose gemstones and gemstone jewelry. You can send us your design and we will get it customized for you. There is a customization process that we follow:

1. Share your design ideas with us and get a free Jewelry Consultation from our expert.

2. After finalizing the design, the customer is required to make advance payment and CAD experts will design your jewelry.

3. You can also view the final customized product through HD pictures and videos. Own your bespoke creation and treasure it for a lifetime.

Do you make rings if gemstones are provided?

We only take custom jewelry orders for gemstones that are sourced from our catalog. Gold jewelry and colored gemstones are incredibly precious and the process of jewelry-making incurs safety and security. Therefore, we do not take outsourced gemstones to make custom-made jewelry.

What are the charges of Platinum Jewelry?

The charges of platinum Jewelry will depend on the design which will be slightly higher then gold making charges, contact us to get exact details.

I ordered one platinum ring and one gold ring. The weight of the platinum used in the ring is double the weight of gold. Why?

The weight of platinum used to make jewelry is always double the weight of the gold used. This is because of the density of the metal. For example, if 10g of platinum is used to make a ring, then 5g of gold will be used to make the same ring.

Can 22K Rose Gold and 22K White Gold be used to make jewelry?

No, 22K Rose Gold and 22K White Gold cannot be used to make jewelry as they can affect the quality of the gold metal. It is recommended to use 18K rose gold and 18K white gold for jewelry as it makes the jewelry more durable and gives the perfect color. 18K white gold jewelry is made primarily of 75% gold along with other durable metals like nickel and copper. On the other hand, 18K rose gold jewelry contains 75% gold and 25% copper.

Can I customize my own design? Are there any charges?

Yes, you can customize your own design. However, if you wish to customize your own design you are required to pay the additional customization will be according to the design.